In these difficult economic times, many in the banking industry have been shaken to the core. There are exceptions to the trend, especially among local community banks. Adams Dairy Bank is one of these exceptions, and has exceeded many of the expectations set just a little over a year ago when they opened near I-70 and Adams Dairy Parkway in Blue Springs, Mo.
Since January 2008, Adams Dairy Bank has grown to over $37 million in total assets. The bank has made nearly $29 million in loans throughout the local community, a significant number given the difficult credit market throughout the nation. They have also exceeded first-year expectations in the this size of their customer base.
Bank leaders believe their success has much to do with local community support. Adams Dairy Bank is owned by nearly 170 local shareholders, and many notable business leaders in the area also serve on the board of directors. The majority of the shareholders are also customers. “Our board and shareholders take special interest in our success as owners, but also as our customers and our neighbors,” said president and CEO, David Chinnery. “Each and every one of them has taken an active role in making customers feel like neighbors and convincing neighbors to become customers.”
Chinnery also credits his staff with exceeding expectations by creating relationships with customers and exceeding customer’s expectations in every aspect of their experience. A relationship with a banker can have benefits in good times and in difficult times. According to Chinnery, “When the economy shifts, a personal banker will understand how you can navigate troubled waters the best way possible. When the bank’s decision makers are also members of your community, perhaps even your neighbor, there is a sharing of interests that you can’t find in just any bank.”
When asked to summarize the year of exceeding expectations, Chinnery said, “Offer everything your customers expect from a fully capable, full-service bank – and think of your customer literally as your neighbor.”
About Adams Dairy Bank
Adams Dairy Bank, located near the intersection of I-70 and Adams Dairy Parkway, is a full-service community bank serving the greater eastern Jackson County community. Based in Blue Springs, Mo., the Adams Dairy Bank staff, board members and their nearly 170 local shareholders are creating a banking-family environment by serving individuals, small- to mid-size business owners, and professional corporations in the region. In addition to their convenient location in the Coronado Plaza, Adams Dairy Bank customers have access to 555 ATMs through the UltraSF network. For more information, visit www.AdamsDairyBank.com.